"My game just crashed..." HOW TO REPORT A PROBLEM

[Boisforas]

Boisforas here, I cannot get emailed moves in WF & EF to open: I can get as far as "Do you want to see the battle replay?" & when I say "yes," I get an error message. When I say "no," I get a blank black screen which somtimes shows the fire resolution boxes for that turn. HELP!! Eric

Is it a new install?

Are you on the same version?

Did you save the file in the right location?

Jason, thanks for responding. I just (today)purchased a new CS game & down loaded it(& the 2.0 patch) after deleting all previous CS files & I still cant get the same results when I try to down load an email move: no map screen, Error message & black screen with the fire resolutions but nothing else. I think I saved the file in the right location, where Ive always saved CS. Im at wits end! Eric